Support

How can we help?

Most answers live in the docs. For anything else, reach the team directly. We're happy to help.

Read the docs

Quick start, key concepts, and step-by-step guides for admins and mentors.

Browse documentation โ†’

Email support

Account, billing, or technical questions. We typically reply within one business day.

support@mentortrackr.com

Account access

Need to join a workspace or reset a password? Your program administrator can help, or start from the sign-in page.

Go to sign in โ†’

System status

Check current platform health and incident history before reporting an outage.

View status โ†’

Common questions

A few quick answers before you reach out.

I requested access but can't sign in yet.

New accounts must be approved by a workspace administrator before sign-in is enabled. Reach out to your program admin if it's been a while.

How do I reset my password?

On the sign-in page, use the Forgot? link next to the password field to receive a reset link by email.

How do I add mentors or mentees?

Administrators manage the roster from the admin area. See Building your roster in the docs.

Who do I contact about billing?

Email support@mentortrackr.com and we'll route your question to the right place.